Most carriers only provide 24 hour support for emergency faults, but if it’s something else, perhaps a routing change that normally has to wait until the office re-opens Monday to Friday, most are simply not interested.

...and when you call, you almost expect these days to have to face bland music and a series of endless messages repeating that “your call is very important to us.”

...and when the call is finally answered, are you likely to speak to someone who will really care about your problem, who will know what they’re talking about or what to do about it, and who will call you back to let you know what is happening?

It just doesn’t happen anymore!

That is until you come on board with us at Greystone Telecom.

“Greystone 24 Hour Support” is not simply an out of hours service.

It means a director and/or senior member of our team are “on call” to take and handle your call.

Your call will be answered quickly, and because your call really is important to us, you won’t be faced with a queue!

The person you speak to will deal with your query and will call you back to let you know what has been done. If it requires more work you will be told how long it is likely to take.

Our Customer Services Director Lorraine Ebbrell comments, “When one of our late night radio stations calls us to report a fault, or one of our busy call centre customers wants to re-route traffic late on a Friday evening - it’s so satisfying to receive an email the following day thanking us for the kind of service that no one any longer expects these days!”

At just £9.99 pcm it’s an option that most of our customers feel is money well spent!