Greystone Telecom Replay

Record the call, Store the call, Replay the call

This very powerful service is available with most, but not all of our inbound and outbound services. It offers a complete call recording solution suitable for all types of businesses and services. Recording of the call takes place when the call is answered and terminates when the call is released. Once set up, the options chosen below are recorded automatically.

Call Recording Options

Inbound Calls - Must be using Number Translation Services (NTS) via a Non-Geographic Number (NGN) such as 0800, 0808, 0844, 0845, 0870, 0871 originating, porting or migrating onto the switch where our Replay Network Server is located.

Outbound Calls - Customers whose traffic using Indirect Access (IDA) or Carrier Pre Select (CPS) passes through the switch where our Replay Network Server is located. Access to Replay is provided via a web portal with secure ID and password.

Replay is compatible with Auto Attendant, Queue Manager, Bespoke IVR, and certain Area Plans. It is incompatible with Data Capture Voice Mail and related carrier Call Conference.

Features

• All voice recording is carried out within the network.
• No special technology is needed to listen to the calls or download them.
• Calls are stored, can be archived and can be deleted.
• Call recording is available for multiple sites without additional cost.
• Can be used for quality and training purposes.

Benefits

• Being a network service, used by many companies across the UK, the call recording system is one of the most advanced and most resilient available.
• This also has the advantage, our customers have no capital costs, no maintenance and no upgrade costs.
• Replay is a service that can be deployed very quickly and easily.
• Access for instant retrieval and replay of both short term stored and long term archived calls.
• Conversations from inbound and outbound calls can be grouped together into an account.

Finding calls

• The results can be ordered either by ascending or descending start time and are displayed in blocks of 10 records.
• The user can move forwards or backwards through these blocks as required.
• Once a record is selected the user can select to play it via the web portal or there is an option to save so that the recording can be emailed.
• Call us on 0845 365 0500 for a chat in confidence - we can send you a copy of the recording, so that you can listen for yourself.