Time of Day

• Web-based control
• Queue and call recording options
• Quick and simple to use
• Voicemail options available
• Personalised Messages
• Out of hours call routing
• Huntgroup option to use multiple agents
• Call Whisper option available

Our ‘Time of Day’ routing module is a simple service that allows to redirect your inbound calls depending upon the time-based rules specified in the service set up.

In addition to the ‘Time of Day’ routing plans that can be applied, the queue module can be used or even a ratio plan that splits the calls received based on percentage. You are able to personalize the service by recording a ‘welcome’ introduction to your callers, but if it isn’t required, simply turn it off, or alternatively use the whisper message, which is heard by the call recipient only and can be helpful if you use multi-source marketing to generate inbound call enquiries to your business. You can also divert you calls by using a hunt group and also take advantage of our call recording functionality.

Greystone are a leading provider of inbound telecoms solutions, specialising in telemarketing numbers and IVR-based call handling, which can be implemented using our ‘off the shelf’ applications or can be tailored to meet any specific requirements. With years of experience in the market you can be assured that we’ll provide you with a service second to none.