Area Call Routing is our really powerful fully automated call routing solution used by hundreds of our customers across the UK.

Dependent on where the call to your office is made from, we instantly analyse the first five digits of your caller’s underlying STD number and route the call according to your chosen destination.

It could be we route each call to your nearest office.

In its simplest form we can route all calls from for example, anywhere in Wales to your Cardiff Office; and all calls from Northern Ireland to your Belfast Office and so on.

We do this by dividing the UK into a series of regions, based on dialing codes.

UK Standard Options - Fully Described By:

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In the event the call finds the number engaged or unanswered we can divert the call to another location, such as Head or Regional office.

If we cannot identify the area of the caller number, (for example if it comes from a mobile) we can still automatically route the call to your preferred destination number.